Live Payments

Business Details

Merchant / Business Name *

Member ID

Optional

Contact Details

Contact Name *

Role / Position

Optional

Phone Number *

Email Address *

All Terminals

Please list every terminal on your account. All must be returned for closure to be completed.

Returning 10 or more terminals?

Terminal 1

Terminal Model *

Condition

Serial Number *

Terminal ID (TID)

Optional

Accessories Included

Online payment services

Terminals aren't the only way to take payments. Select anything that also needs to be deactivated so your account closes fully.

Virtual Terminal (VT)Phone or manually keyed payments taken through the merchant portal.

eCommerce / online checkoutA payment page or gateway on your website.

LiveTapTap to phone — payments taken on a mobile device without a terminal.

None of theseI only take payments through the terminal(s) listed above.

Closure Details

Primary Reason for Closure *

Anything we could have done to keep your business?

This will be read by our leadership team.

One last thing Optional

How much did you value earning Qantas Points during your time with us?

Very important — I valued them a lotSomewhat — a nice bonusNot important — made little differenceI no longer value Qantas PointsI wasn't aware we earned Qantas Points

Return Address

Please confirm the address your terminal(s) will be collected from (or posted from).

Find Address

Start typing to search, or enter your address manually below.

Street Address *

Address Line 2

Optional

Suburb *

State *

Postcode *

What happens nextReturn instructions will be tailored to the terminal models you've selected — full details will be emailed after we receive your request.

If this address is in a regional or remote area, collection may need to be arranged separately — we'll confirm the arrangements when we process your request.

Declaration

I confirm I am authorised to request the closure of this merchant account and the return of all terminals listed.

I understand that fees may apply for damaged or unreturned equipment, and that terminals must be returned in working condition where possible.

I consent to Live Payments contacting me about my responses. My information is handled per the Privacy Policy. (Optional)

Your information is encrypted and handled securely. We'll respond within 1–2 business days.

Account Closure Request