DX8000
Get started
Your DX8000 terminal is preconfigured to start accepting payments right away and will automatically connect to the Telstra 4G network, or you can connect with WiFi.
Charge terminal
Before proceeding with the setup, please connect your DX8000 to power. We recommend 4hrs of charge before use.
Power on
To power on, press the power button on the left side of the terminal for about 1s until the display lights up.
Take payments
When the terminal connects to the 4G network, it is ready to take payments.
Power off
To power off, press and hold power button for about 2s, press power off option displayed.
Load paper roll
Power off the terminal and lift the cover at the top. Insert paper roll with flap facing forward. Pull paper towards terminal. Close the cover.
Need help?
If you need help, contact support on 1300 780 788.
Items inside a inside the box
- Power adapter
- 1.2m USB cable (USB-A to USB-C)
- 5 x paper rolls
- Android payment terminal
- Battery pack
Integrations
Filters
How to's
- Enter the payment amount then press Confirm.
- Ask your customer to Tap, Insert or Swipe their card. If required, ask your customer to enter their PIN.
- Once payment is complete, you will be informed if the transaction was approved or declined.
- When the transaction is complete, you will be given the option to print a customer copy or a merchant copy. Press Close if this is not required.
- Select Apps from the submenu at the bottom of the terminal screen.
- Selection Order Rolls.
- Enter the amount of rolls you require and select Order.
- Note: Rolls are sent in packs of 5. If you select 3x on your terminal, you will receive 15 rolls in total.
- Select Apps from the nav bar.
- Select Refund.
- Enter Merchant Passcode 123456.
- Enter the refund amount and press Confirm.
- Ask the customer to Tap, Insert or Swipe their card.
- The payment will then process and you will be informed if the transaction was approved or declined.
- When the refund is complete, you will be given the option to print a customer copy.
How do I get in contact with customer support on the terminal?
- Selection Apps from the sub menu at the bottom of the terminal screen.
- Select Request Support.
- Enter your query and press Submit.
- A representative from our support team will be in contact.
- Mail Order/Telephone Order (MOTO) is the ability to process credit card transactions when the card is not present.
- Select Apps from submenu at the bottom of the terminal screen.
- Tap the MOTO tile.
- Enter the payment amount and then press Confirm.
- Enter the customers card details and then press Confirm.
- Once payment is complete, you can then choose to print a receipt for yourself and your customer. Press Close if this is not required.
- Tipping can be switched on or off by contacting customer support.
- Tip options of Round Up and two variable percentages (e.g., 5%,10%) are displayed on the Confirmation screen. Your customer selects a tip option and presses Confirm.
- Ask the customer to either tap, insert the chip or swipe their card. You can also cancel the transaction at this point.
From the Transaction history you can Void the last approved transaction. Please note: Processing a Void will stop a transaction from being charged. Funds will be returned to the customer's card within 1 – 3business days. You can only Void the last transaction. If Void is not available, then we recommend proceeding with a refund.
How do I void the last transaction on my DX8000?
- Select Transaction from the navigation bar.
- Select the last approved transaction.
- Select Void on the transaction summary page.
- Ask your customer to Tap, Insert or Swipe the same card used in the original transaction. A confirmation screen will appear confirming if the Void was successful. An automatic paper receipt will also print.
To uphold the highest level of service quality, it's crucial to keep your terminal up to date. Regular updates enhance security, functionality, and performance.
Automated Update Process:
- Keep Terminal on Overnight: Leave your terminal powered on overnight.
- Wi-Fi Enabled: Ensure Wi-Fi is active during this period.
Manual Update Process:
If circumstances prevent an overnight update, use the manual method:
- Connect to WI-FI: Access "Settings" and connect.
- Access Services: Hold power button, choose "Services".
- Initiate Update: Select "TEM Call", press "Call Server".
- Completing Update: Wait for indicators to load without errors.
- Restart: Hold power button, choose "Restart".
Remember, staying current is essential for smooth operations.
How do I end my shift on my DX8000?
- Select the Apps submenu location on the bottom of the terminal screen.
- Select End Shift.
- A confirmation screen will appear, and your Shift report will print.
How do I start a shift on the DX8000?
- Enter the Taxi ID.
- Enter the Driver ID.
- Select Start Shift.
- Mail Order/Telephone Order (MOTO) is the ability to process credit card transactions or refunds when the card is not present.
- Select Apps from submenu at the bottom of the terminal screen.
- Tap the MOTO Refund tile.
- Enter Merchant Password 123456
- Enter the refund amount and then press Confirm.
- Enter the customers card details and then press Confirm.
- Once refund is complete, you can then choose to print a receipt for your customer. Press Close if this is not required.
FAQs
If you or a customer has made a mistake with a transaction, you can immediately void it if applicable. You can also apply for a refund, although you will incur standard transaction fees.
You can access all of your reports and transaction and payment information directly from My Web, our online customer portal, which provides you with a snapshot of transactions, payments and your statement. Login / Register To register, you'll need your Terminal ID, which can be found within your terminal's Settings tab or your payment reports. It usually starts with 47 and is eight digits long.
Printing issues may be related to the battery level of your terminal. If your terminal battery is below 10%, the terminal will print slowly. This occurs so that the connection remains. Plug the device into the power source to recharge the terminal.
Hold the power button on your DX8000 terminal until a screen appears. You will then have the option to restart the terminal.
Receipt rolls with Live Payments are free.