Your DX8000 terminal is preconfigured to start accepting payments right away and will automatically connect to the Telstra 4G network, or you can connect with WiFi.
Charge terminal
Before proceeding with the setup, please connect your DX8000 to power. We recommend 4hrs of charge before use.
Power on
To power on, press the power button on the left side of the terminal for about 1s until the display lights up.
Take payments
When the terminal connects to the 4G network, it is ready to take payments.
Power off
To power off, press and hold power button for about 2s, press power off option displayed.
Load paper roll
Power off the terminal and lift the cover at the top. Insert paper roll with flap facing forward. Pull paper towards terminal. Close the cover.
Need help?
If you need help, contact support on 1300 780 788.
Filters
How do I get in contact with customer support on the terminal?
From the Transaction history you can Void the last approved transaction. Please note: Processing a Void will stop a transaction from being charged. Funds will be returned to the customer's card within 1 – 3business days. You can only Void the last transaction. If Void is not available, then we recommend proceeding with a refund.
How do I void the last transaction on my DX8000?
To uphold the highest level of service quality, it's crucial to keep your terminal up to date. Regular updates enhance security, functionality, and performance.
Automated Update Process:
Manual Update Process:
If circumstances prevent an overnight update, use the manual method:
Remember, staying current is essential for smooth operations.
How do I end my shift on my DX8000?
How do I start a shift on the DX8000?
If you or a customer has made a mistake with a transaction, you can immediately void it if applicable. You can also apply for a refund, although you will incur standard transaction fees.
You can access all of your reports and transaction and payment information directly from My Web, our online customer portal, which provides you with a snapshot of transactions, payments and your statement. Login / Register To register, you'll need your Terminal ID, which can be found within your terminal's Settings tab or your payment reports. It usually starts with 47 and is eight digits long.
Printing issues may be related to the battery level of your terminal. If your terminal battery is below 10%, the terminal will print slowly. This occurs so that the connection remains. Plug the device into the power source to recharge the terminal.
Hold the power button on your DX8000 terminal until a screen appears. You will then have the option to restart the terminal.
Receipt rolls with Live Payments are free.