DX8000
Get started
Your DX8000 terminal is preconfigured to start accepting payments right away and will automatically connect to the Telstra 4G network, or you can connect with WiFi.
Charge terminal
Before proceeding with the setup, please connect your DX8000 to power. We recommend 4hrs of charge before use.
Power on
To power on, press the power button on the left side of the terminal for about 1s until the display lights up.
Take payments
When the terminal connects to the 4G network, it is ready to take payments.
Power off
To power off, press and hold power button for about 2s, press power off option displayed.
Load paper roll
Power off the terminal and lift the cover at the top. Insert paper roll with flap facing forward. Pull paper towards terminal. Close the cover.
Need help?
If you need help, contact support on 1300 780 788.
Items inside the box
- Power adapter
- 1.2m USB cable (USB-A to USB-C)
- 5 x paper rolls
- Android payment terminal
- Battery pack
Integrations
Filters
How to's
With your mobile terminal, the following payment types and methods are accepted:
- Contactless payments (Tap & Go), chip insert and swipe
- Visa, Mastercard, American Express, and eftpos
- Google Pay, Apple Pay and Samsung Pay
To take a payment, you will see the “Add Amount” screen by default on your machine.
- Enter the transaction amount (A decimal point is not required) and select ‘Confirm’
- Ask the cardholder to tap, insert or swipe their card/mobile device
- If prompted, ask the cardholder to select the Account, enter their PIN and select ‘Enter’
- If successful, you will see an ‘Approved’ message and depending on your chosen receipt settings, the terminal will print a merchant receipt, or you can select a receipt from the confirmation screen, both merchant and cardholder
- Select Menu from the menu bar at the bottom of the terminal screen, and then select Function
- Select Order Paper Rolls.
- Enter the amount of rolls you require and select Order.
- Note: Rolls are sent in packs of 5. If you select 3x on your terminal, you will receive 15 rolls in total.
- Select ‘Menu’
- Select ‘Functions’
- Select ‘Refund’
- Enter your Merchant Passcode
- Enter the refund amount
- Ask the cardholder to tap/insert the card, select the account, and enter their PIN.
- If successful, you will see an ‘Approved’ message and depending on your chosen receipt settings, the machine will print a receipt, or you can select a receipt from the confirmation screen.
- You can also opt in for the quick “More Options” flow, which offers alternative payment methods while taking a payment
1. Select Menu from the menu bar at the bottom of the terminal screen, and then select Function
2. Select Request Support.
3. Enter your query and press Submit.
4. A representative from our support team will be in contact.
- Select ‘Menu’
- Select ‘Functions’
- Select ‘MOTO Purchase’
- Enter the amount
- Ask the cardholder for their card details
- If successful, you will see an ‘Approved’ message and depending on your chosen receipt settings, the machine will print a receipt, or you can select a receipt from the confirmation screen.
- You can also opt in for the quick “More Options” flow, which offers alternative payment methods while taking a payment
- Tipping can be switched on or off by contacting customer support.
- Tip options of Round Up, two variable percentages (e.g., 5%,10%) and a custom amount are displayed on the Confirmation screen. Your customer selects a tip option and presses Add tip, or Skip to skip the tip.
- The terminal will proceed to the present card screen
- Select History from the menu bar.
- Select the last approved transaction.
- Select Void on the transaction summary page.
- Ask your customer to Tap, Insert or Swipe the same card used in the original transaction. A confirmation screen will appear confirming if the Void was successful. An automatic paper receipt will also print.
Note: You can only Void the last approved transaction. Processing a Void will stop a transaction from being charged. Funds will be returned to the customer's card within 1 – 3business days. If Void is not available, then we recommend proceeding with a refund.
To uphold the highest level of service quality, it's crucial to keep your terminal up to date. Regular updates enhance security, functionality, and performance.
Automated Update Process:
- Keep Terminal on Overnight: Leave your terminal powered on overnight.
- Wi-Fi Enabled: Ensure Wi-Fi is active during this period.
Manual Update Process:
If circumstances prevent an overnight update, use the manual method:
- Connect to WI-FI: Access "Settings" and connect.
- Access Services: Hold power button, choose "Services".
- Initiate Update: Select "TEM Call", press "Call Server".
- Completing Update: Wait for indicators to load without errors.
- Restart: Hold power button, choose "Restart".
Remember, staying current is essential for smooth operations.
To end a shift on the payment terminal:
1. Go to ‘Menu’ from the menu bar and select Account from the top left corner of the screen
2. Select End Shift.
3. A confirmation screen will appear, and your End of Shift report will print.
The first time you start a shift you must add the details of your Taxi ID and Driver ID by:
1. Select the account button in the top right corner of your terminal
2. Select ‘Start Shift’
Note: if this is the first time you have used your terminal you will be prompted to add your ‘Taxi ID’ and ‘Driver ID’.
- Select ‘Menu’
- Select ‘Functions’
- Select ‘MOTO Refund’
- Enter your Merchant Passcode
- Enter the refund amount
- Ask the cardholder for their card details
- If successful, you will see an ‘Approved’ message and depending on your chosen receipt settings, the machine will print a receipt, or you can select a receipt from the confirmation screen.
- You can also opt in for the quick “More Options” flow, which offers alternative payment methods while taking a payment
As of July 5th 2024, the DX8000 terminal will be able to accept WeChat Pay and Alipay+.
1. Select ‘Menu’ from nav bar then ‘Functions.
2. Select WeChat Pay or AliPay+
3. Choose correct option (1) QR code from the customers phone or (2) customer will scan the QR code from their phone.
FAQs
If you or a customer has made a mistake with a transaction, you can immediately void it if applicable. You can also apply for a refund, although you will incur standard transaction fees.
You can access all of your reports and transaction and payment information directly from My Web, our online customer portal, which provides you with a snapshot of transactions, payments and your statement. Login / Register To register, you'll need your Terminal ID, which can be found within your terminal's Settings tab or your payment reports. It usually starts with 47 and is eight digits long.
Printing issues may be related to the battery level of your terminal. If your terminal battery is below 10%, the terminal will print slowly. This occurs so that the connection remains. Plug the device into the power source to recharge the terminal.
Hold the power button on your DX8000 terminal until a screen appears. You will then have the option to restart the terminal.
Receipt rolls with Live Payments are free.
In our new software release (July 8th, 2024), the DX8000 payment terminal will now be equipped with sounds and animations for approved and declined transactions. This will enable you to better monitor transactions and ensure the checkout process is seamless both for your business and your customer.