Between October 10th - 18th:
This comes as part of Live Payment’s transition to becoming our own acquirer entity, as we upgrade our systems to better support our customers.
1. Book a time to upgrade your account
2. On the day, simply join the call with our Customer Support team
You will use this guide on the day to configure the your new account and plugin. However, the process will go as follows:
We apologise for any inconvenience and we appreciate your patience and understanding. If you have any questions, or you’d like to request a different time slot, please send an email to firstname.lastname@example.org.
Your DX8000 terminal is preconfigured to start accepting payments right away and will automatically connect to the Telstra 4G network, or you can connect with WiFi.
Before proceeding with the setup, please connect your DX8000 to power. We recommend 4hrs of charge before use.
To power on, press the power button on the left side of the terminal for about 1s until the display lights up.
When the terminal connects to the 4G network, it is ready to take payments.
To power off, press and hold power button for about 2s, press power off option displayed.
Load paper roll
Power off the terminal and lift the cover at the top. Insert paper roll with flap facing forward. Pull paper towards terminal. Close the cover.
If you need help, contact support on 1300 780 788.
With your mobile terminal, the following payment types and methods are accepted:
To take a payment, you will see the “Add Amount” screen by default on your machine.
1. Select Menu from the menu bar at the bottom of the terminal screen, and then select Function
2. Select Request Support.
3. Enter your query and press Submit.
4. A representative from our support team will be in contact.
Note: You can only Void the last approved transaction. Processing a Void will stop a transaction from being charged. Funds will be returned to the customer's card within 1 – 3business days. If Void is not available, then we recommend proceeding with a refund.
To uphold the highest level of service quality, it's crucial to keep your terminal up to date. Regular updates enhance security, functionality, and performance.
Automated Update Process:
Manual Update Process:
If circumstances prevent an overnight update, use the manual method:
Remember, staying current is essential for smooth operations.
To end a shift on the payment terminal:
1. Go to ‘Menu’ from the menu bar and select Account from the top left corner of the screen
2. Select End Shift.
3. A confirmation screen will appear, and your End of Shift report will print.
The first time you start a shift you must add the details of your Taxi ID and Driver ID by:
1. Select the account button in the top right corner of your terminal
2. Select ‘Start Shift’
Note: if this is the first time you have used your terminal you will be prompted to add your ‘Taxi ID’ and ‘Driver ID’.
If you or a customer has made a mistake with a transaction, you can immediately void it if applicable. You can also apply for a refund, although you will incur standard transaction fees.
You can access all of your reports and transaction and payment information directly from My Web, our online customer portal, which provides you with a snapshot of transactions, payments and your statement. Login / Register To register, you'll need your Terminal ID, which can be found within your terminal's Settings tab or your payment reports. It usually starts with 47 and is eight digits long.
Printing issues may be related to the battery level of your terminal. If your terminal battery is below 10%, the terminal will print slowly. This occurs so that the connection remains. Plug the device into the power source to recharge the terminal.
Hold the power button on your DX8000 terminal until a screen appears. You will then have the option to restart the terminal.
Receipt rolls with Live Payments are free.