LiveTap
Get Started
Account Set Up
1. Download from the Google Store the Live Payments LiveTap app.
2. Sign in using your Live Payments username and password.
3. Choose where you want the verification code to be sent (both email and mobile available).
4. In the LiveTap verification fields, enter the one-time verification code that was sent to you.
5. You will then be prompted to set up a quick access 4-digit pint.
Integrations
Filters
How to's
1. Enter the Sale amount (a decimal point is not required).
2. Select Confirm.
3. Ask the customer to tap their card or mobile device on the back of your phone.
4. If prompted, ask the customer to enter in their PIN.
5. If successful, you will see an Approved message and the customer can receive a receipt either via email or by scanning the QR Code.
Receipts via QR Code
A receipt is available once the payment is completed, and a confirmation screen is shown (can be approved or declined).
1. Once payment is complete, press the small QR code on the screen. This will generate a unique QR code for your customer.
2. Ask the customer to scan the QR code (using their mobile device).
3. A receipt will immediately appear and be saved on the customer's mobile device.
Receipt via Email
1. Select Send Digital Receipt.
2. Enter the passenger’s email address and press Send.
Refunds (both full and partial) in LiveTap can only be processed via the original transaction. Standalone transactions are not available.
1. From the History click on the transaction you wish to refund.
2. Press Refund
3. You can choose to process a full or partial refund.
Note: You can process multiple partial refunds until the full sale amount is reached.
From the History, you can view the full details of a transaction by selecting a transaction record from the list.
From the Transaction history you can Void the last approved transaction.
Note: Processing a Void will stop a transaction from being charged. Funds will be returned to the customer's card within 1 – 3 business days. You can only Void the last transaction.
- Select History from the navigation bar.
- Select the last approved transaction.
- Select Void on the transaction summary page.
- Press Confirm.
- A confirmation screen will appear confirming if the Void was successful. A digital receipt will be available for the customer.
FAQs
With LiveTap, the following payment types can be taken:
· Contactless payments (Tap & Go).
· Visa, Mastercard, American Express (Eftpos coming soon).
· Google Pay, Apple Pay and Samsung Pay.