LIVE DOCS

Your eCommerce Account Requires Critical Upgrades

What's Happening?

Between October 10th - 18th:

This comes as part of Live Payment’s transition to becoming our own acquirer entity, as we upgrade our systems to better support our customers.

What do I need to do?

1. Book a time to upgrade your account

2. On the day, simply join the call with our Customer Support team

You will use this guide on the day to configure the your new account and plugin. However, the process will go as follows:

  1. Deactivate your current plugin V1.0.5
  2. Install the new plugin V2.0.0
  3. Wait 30-40 minutes
  4. Configure the new plugin with your new account details

We apologise for any inconvenience and we appreciate your patience and understanding. If you have any questions, or you’d like to request a different time slot, please send an email to help@livepayments.com.

LiveTap

Get Started

Account Set Up

1.      Download from the Google Store the Live Payments LiveTap app.

2.     Sign in using your Live Payments username and password.

3.     Choose where you want the verification code to be sent (both email and mobile available).

4.     In the LiveTap verification fields, enter the one-time verification code that was sent to you.

5.     You will then be prompted to set up a quick access 4-digit pint.

Updated last:
November 30, 2023
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November 2, 2023
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