Between October 10th - 18th:
This comes as part of Live Payment’s transition to becoming our own acquirer entity, as we upgrade our systems to better support our customers.
1. Book a time to upgrade your account
2. On the day, simply join the call with our Customer Support team
You will use this guide on the day to configure the your new account and plugin. However, the process will go as follows:
We apologise for any inconvenience and we appreciate your patience and understanding. If you have any questions, or you’d like to request a different time slot, please send an email to firstname.lastname@example.org.
Welcome to the Live Payments Business Management Portal. This guide provides you with detailed information on how to efficiently manage your payments and transactions using our comprehensive platform.
Accessing the Portal:
Unified Payment Management:
MyWeb is your online portal where you can get a snapshot of transactions, payments and your statement. You can access MyWeb below.
Monthly statements are emailed to you at the beginning of the following month. You can also view your monthly statement in MyWeb.
MyWeb is our online member portal that allows you to access your transaction history and other important account information 24/7.
In MyWeb you will be able to view:
You can access all of your reports as well as transaction and payment information directly from My Web, our online customer portal which provides you with a snapshot of transactions, payments and your statement.
Click here to Login or Register.
To register you'll need your Terminal ID which can be found on your receipts, reports, or on the back of your Live Payments device. It usually starts with 728......(8 digits).
Step 1: Go to myweb.liveeftpos.com.au
Step 2: Click on the link below
Step 3. Enter username and email (it should be similar to the info in MyWeb).
Step 4: A password reset instruction will be sent to the email address entered in Step 3.
Step 5: Advise merchant to click the link from the email.
Step 6: The merchant will now be asked to enter a new password. When done, they can simply go back to myweb.liveeftpos.com.au to login