LIVE DOCS

Your eCommerce Account Requires Critical Upgrades

What's Happening?

Between October 10th - 18th:

This comes as part of Live Payment’s transition to becoming our own acquirer entity, as we upgrade our systems to better support our customers.

What do I need to do?

1. Book a time to upgrade your account

2. On the day, simply join the call with our Customer Support team

You will use this guide on the day to configure the your new account and plugin. However, the process will go as follows:

  1. Deactivate your current plugin V1.0.5
  2. Install the new plugin V2.0.0
  3. Wait 30-40 minutes
  4. Configure the new plugin with your new account details

We apologise for any inconvenience and we appreciate your patience and understanding. If you have any questions, or you’d like to request a different time slot, please send an email to help@livepayments.com.

PAX A920pro

Get started

Your PAX A920pro terminal is preconfigured to start accepting payments right away and will automatically connect to the Telstra 4G network, or you can connect with Wi-Fi.

Charge terminal

Before proceeding with the setup, please connect your PAX A920pro to power. We recommend 4hrs of charge before use.

Power on

To power on, press the power button on the right side of the terminal for about 2s until the display lights up.

Initial Terminal Login

Use the default User Credentials, please see Initial Terminal Login section

Take payments

When the terminal connects to the 4G network, it is ready to take payments.

Power off

To power off, press and hold power button for about 2s, press power off option displayed.

Load paper roll

Power off the terminal and lift the printer door hatch. Insert paper roll with flap facing forward. Pull paper towards terminal. Close the cover.

Need help?

If you need help, contact support on 1300 780 788.

Items inside the box

  • Power adapter
  • 1.2m USB cable (USB-A to USB-C)
  • 5 x paper rolls
  • Android payment terminal
  • Battery pack
Updated last:
December 20, 2023
Integrations

Filters

How to's
Navigating the PAX A920pro
Updated last:
December 20, 2023
Initial Terminal Login
Updated last:
November 2, 2023
Adding new User IDs
Updated last:
November 2, 2023
Forgot Password
Updated last:
November 2, 2023
How to charge the terminal
Updated last:
November 2, 2023
Connecting to Wi-Fi
Updated last:
November 2, 2023
Taking a Payment
Updated last:
November 2, 2023
How to identify my surcharge rates
Updated last:
November 2, 2023
How is surcharging applied
Updated last:
November 2, 2023
How to view Transaction History
Updated last:
November 2, 2023
How to locate your MID and TID
Updated last:
November 2, 2023
How to restart your terminal
Updated last:
November 2, 2023
Terminal settings
Updated last:
November 2, 2023
Completing a refund transaction
Updated last:
November 2, 2023
Completing a MOTO payment
Updated last:
November 2, 2023
Completing a MOTO Refund
Updated last:
November 2, 2023
Tipping
Updated last:
November 2, 2023
Void Last Transaction
Updated last:
November 2, 2023
Running Totals Receipt (Settlement Recei
Updated last:
November 2, 2023
Automated Update Process
Updated last:
November 2, 2023
Contacting customer support
Updated last:
November 2, 2023
Ordering Receipt Paper Rolls
Updated last:
November 14, 2023
How to remove the Cloud Pairing Request
Updated last:
December 20, 2023
FAQs
How do I fix a transaction mistake?
Updated last:
December 5, 2022
I still need help
Updated last:
December 5, 2022
My terminal is printing slowly?
Updated last:
December 5, 2022
What can I do if my terminal is frozen?
Updated last:
December 5, 2022
What do my paper rolls cost?
Updated last:
December 5, 2022