Between October 10th - 18th:
This comes as part of Live Payment’s transition to becoming our own acquirer entity, as we upgrade our systems to better support our customers.
1. Book a time to upgrade your account
2. On the day, simply join the call with our Customer Support team
You will use this guide on the day to configure the your new account and plugin. However, the process will go as follows:
We apologise for any inconvenience and we appreciate your patience and understanding. If you have any questions, or you’d like to request a different time slot, please send an email to email@example.com.
Live Payments is excited to announce the relaunch of our Virtual Terminal within our new and improved merchant portal. Offering a modern and mobile-friendly interface, you are now able to access your terminal and manage all your transactions and settings in one place. On top of offering a modern look and feel, the new portal is faster, more robust and offers improved reporting features so that you can run your business better.
After a completed transaction, you may email receipts from the Virtual Terminal Interface or Sales menu.
In your ‘Sales’ menu, you will find two items:
Search for a transaction with a full or part of a reference number:
A transaction dollar amount can be searched in any number format.
Live Payments Virtual terminals are the cost-effective way of processing card payments online via a secure webpage on desktop, mobile or tablet.
Our Virtual terminals are able to authorise credit cards in real-time, giving a real-time approved or declined response.
For help using a Live Payments Virtual terminal, click on the link to view the user guide: Virtual terminal user guide
Yes, it is possible to process Virtual terminal transactions on any smartphone that can load a secure webpage.
Virtual terminal transactions can be processed online via a secure webpage on desktop, mobile or tablet.