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Upgrade to a Live Payments Gold or Black plan by 31 August 2022 and earn up to 50,000 bonus Qantas Points^
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Your eCommerce Account Requires Critical Upgrades

What's Happening?

Between October 10th - 18th:

  • Your WooCommerce account will require a configuration update, and;
  • Your plugin will need to be reinstalled on your eCommerce store.

This comes as part of Live Payment’s transition to becoming our own acquirer entity, as we upgrade our systems to better support our customers.

What do I need to do?

1. Book a time to upgrade your account

  • Please be aware that your store will be down for this 15-30 minute period.
  • If your store is run by a third-party digital agency, you may wish to alert them.

2. On the day, simply join the call with our Customer Support team

You will use this guide on the day to configure the your new account and plugin. However, the process will go as follows:

  1. Deactivate your current plugin V1.0.5
  2. Install the new plugin V2.0.0
  3. Wait 30-40 minutes
  4. Configure the new plugin with your new account details

We apologise for any inconvenience and we appreciate your patience and understanding. If you have any questions, or you’d like to request a different time slot, please send an email to help@livepayments.com.

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Here’s how you can get started

Sign up

To any eligible Live Payments plan by 31 July 2023.

Upgrade

Upgrade to a Live Payments Gold or Black plan by 31 August 2022.

Sign up

To Qantas Business Rewards for FREE (usually $89.50).

Rewards

Plus, earn up to 50,000 bonus Qantas Points when you transact $15,000 in the first 60 days from account upgrade^.

Be rewarded by upgrading to any of our eligible plans

Gold

Be rewarded with up to 1 Qantas Point* for every $1 transacted instead of the usual 1 Qantas Point for every $2 transacted.

Black

Be rewarded with up to 2 Qantas Points* for every $1 transacted instead of the usual 1 Qantas Point for every $1 transacted.

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