October 10th-18th, 2022
Mandatory WooCommerce Upgrade
Between October 10th-18th, your WooCommerce account will require a configuration update and your plugin will need to be reinstalled on your eCommerce site. You will need to book a time with Customer Support to manage the upgrade.

Your eCommerce Account Requires Critical Upgrades

What's Happening?

Between October 10th - 18th:

  • Your WooCommerce account will require a configuration update, and;
  • Your plugin will need to be reinstalled on your eCommerce store.

This comes as part of Live Payment’s transition to becoming our own acquirer entity, as we upgrade our systems to better support our customers.

What do I need to do?

1. Book a time to upgrade your account

  • Please be aware that your store will be down for this 15-30 minute period.
  • If your store is run by a third-party digital agency, you may wish to alert them.

2. On the day, simply join the call with our Customer Support team

You will use this guide on the day to configure the your new account and plugin. However, the process will go as follows:

  1. Deactivate your current plugin V1.0.5
  2. Install the new plugin V2.0.0
  3. Wait 30-40 minutes
  4. Configure the new plugin with your new account details

We apologise for any inconvenience and we appreciate your patience and understanding. If you have any questions, or you’d like to request a different time slot, please send an email to help@livepayments.com.

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Find the right product for you

Be up and running as fast as you need with the latest payment solutions – online or in-store.
Every terminal meets PCI compliance and is supported by our 24/7 customer portal.

Mobile

DX8000

6” full HD, multi touch screen display with superior processing speed, durable battery power and multiple connectivity options.

Portable

V400M

Offering a premium integrated, high performance and portable device designed to process secure payments anywhere, any time.

Countertop

P400 Plus

Combining high-speed processing with a security pin pad this terminal maximises checkout speed while offering an unbeatable customer  experience.