Live Payments

Business Details

Merchant / Business Name *

Member ID

Optional

Contact Details

Contact Name *

Role / Position

Optional

Phone Number *

Email Address *

Terminals to Return

Add each terminal you'll be sending back. You can return one or many.

Returning 10 or more terminals?

Terminal 1

Terminal Model *

Condition

Serial Number *

Terminal ID (TID)

Optional

Accessories Included

Reason for Return

Reason for Return *

Return Address

Please confirm the address your terminal(s) will be collected from (or posted from).

Find Address

Start typing to search, or enter your address manually below.

Street Address *

Address Line 2

Optional

Suburb *

State *

Postcode *

What happens nextReturn instructions will be tailored to the terminal models you've selected — full details will be emailed after we receive your request.

If this address is in a regional or remote area, collection may need to be arranged separately — we'll confirm the arrangements when we process your request.

Declaration

I confirm I am authorised to request the return of the listed terminal(s).

I understand that fees may apply for damaged or unreturned equipment, and that terminals must be returned in working condition where possible.

Your information is encrypted and handled securely. We'll respond within 1–2 business days.

Terminal Return Request