MOTO Refund will only be available on the terminal if the Refund & MOTO features has been approved and enabled by Live Payments, if the feature is not enabled and you would like to request the feature, please contact Live Payments Helpdesk

From the Standalone Payments Home Screen

1. Click on the “Refund MOTO” Icon in the menu

2. Enter the transaction amount (A decimal point is not required) and select ‘Done’

3. Select the type of MOTO transaction, either

a- Mail Order

b- Telephone Order

4. Enter in the card details manually

5. If successful, you will see an ‘Approved’ message and depending on your chosen receipt settings, the terminal will print a merchant receipt, or you can select a receipt from the confirmation screen, both merchant and cardholder

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Live Payments have the capability of adding a passcode for MOTO.

1. Please contact Live Payments Help Desk to have a MOTO Passcode enabled

2. Please contact Live Payments Help Desk to request to have CVV enabled / disabled for this transaction type

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