terms and conditions

Privacy Policy

Privacy Policy


Live Payments is owned and operated on behalf of the Companies:
Live Payments Pty Ltd (ACN 117 213 064)
Live eftpos Pty Ltd (ACN 150 373 069)
Taxi E Pay Pty Ltd trading as Live taxi (ACN 118 845 364)
Live group Pty Ltd (ACN 145 320 403)
Live Payments A&I Pty Ltd (ACN 614 445 359)


Hereby defined as Live Payments as referred to as (“we”, “us” or the “Company”), and we are committed to privacy protection. At www.livepayments.com (“this site”), we understand the importance of keeping personal Information private and secure. This privacy policy (“Privacy Policy”) describes generally how we manage Personal Information and safeguard privacy. If you would like more information, please don’t hesitate to contact us.

This Privacy Policy forms part of, and is subject to the provisions of, our Usage Terms (www.livepayments.com/legal). We care about your privacy: We will never rent, trade or sell your email address to anyone. We will never publicly display your email address or other personal details that identify you.


The Australian Privacy Principles

We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.


What is “personal information”?

Personal information held by the Company may include your: name and date of birth; residential and business postal addresses, telephone/mobile/fax numbers, credit card information and email addresses; financial and related information, such as your occupation, accounts, monthly turnover, business trading name, assets, expenses, income, revenue, financial and business dealings and other relevant events; any information that you otherwise share with us.

How we may collect your personal information

At this site, we only collect personal information that is necessary for us to conduct our business with Live Payments and associated entities, as one of Australia’s leading payment service providers.

Information that you provide to us

We may collect personal information that you provide to us about yourself when you: use this site, including (without limitation) when you: register for access to premium content or request certain premium features; or complete an online contact form to contact us or any third party supplier; provide information to us through marketing or competitions held by or in affiliation with the Company; or contact us via telephone, email, internet, social media or any other available forms of communication in connection with our Company.


IP addresses

This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Company collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Company may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.

Information about others

If you provide us with any personal information about another person, you confirm that you have the authority of that person to share their information with us and to permit us to hold, use and disclose their information in accordance with this Privacy Policy.


Cookies

This site uses “cookies” to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at this site: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.

Why we use cookies

This site uses cookies in order to: remember your preferences for using this site; manage the signup process when you create an account with us; recognise you as logged in while you remain so. This avoids your having to log in again every time you visit a new page; show relevant notifications to you (e.g., notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services); and remember details of data that you choose to submit to us (e.g., through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc). Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.

Third party cookies

In some cases, third parties may place cookies through this site. For example: Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit; Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and third party social media applications (e.g., Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in this site.

How we may use your personal information

Your personal information may be used in order to: verify your identity; make changes to your account; respond to any queries or feedback that you may have; conduct appropriate checks for credit-worthiness and for fraud; prevent and detect any misuse of, or fraudulent activities involving, this site; conduct research and development in respect of our services; gain an understanding of your information and communication needs or obtain your feedback or views about our services in order for us to improve them; and/or maintain and develop our business systems and infrastructure, including testing and upgrading of these systems, and for any other purpose reasonably considered necessary or desirable by the Company in relation to the operation of our business. From time to time we may email our customers with news, information and offers relating to our own services or those of selected partners. Your personal information may also be collected so that the Company can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.


When we may disclose or exchange your personal information

Information provided to suppliers

When you acquire or access any other goods or services from a third party supplier through this site, we will provide to that supplier such information as is necessary to enable it to process and administer your order. Such information will include personal information about you, including (without limitation) your name and contact details.

Information provided to other organisations

For the purposes set out above, the Company may disclose or exchange your personal information to organisations outside the Company. Your personal information disclosed to these organisations will only be in relation to this site, and the Company will take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations, in relation to the protection of your personal information. These organisations may carry out or provide: customer enquiries; mailing systems; payment, billing and debt-recovery functions; information technology services; marketing, telemarketing and sales services; market research; website usage analysis; and services from authorised representatives of our Company, who sell products or provide services on our behalf. In addition, we may disclose your personal information to: your authorised representatives or legal advisers (when requested by you to do so); credit-reporting and fraud-checking agencies; credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing); our professional advisers, including our accountants, auditors and lawyers; government and regulatory authorities and other organisations, as required or authorised by law; organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.

Personal information provided to Westpac Group

Specifically, we provide personal information about our customers with the Westpac Banking Corporation (ABN 33 007 457 141) (“Westpac Group” or “Westpac”) and its related companies and subsidiaries. This is so Westpac can assess the credit worthiness of applicants prior to their approval. In addition to this Privacy Policy, your personal information exchanged with Westpac Group is also protected by their relevant privacy policies.

Personal information provided to Wpay

Specifically, we provide personal information about our customers with the Wpay Pty Ltd (ABN 86 646 547 908) (“Wpay”) and its related companies and subsidiaries. This is so Wpay can assess the credit worthiness of applicants prior to their approval. In addition to this Privacy Policy, your personal information exchanged with Wpay is also protected by their relevant privacy policies.

Personal information provided to Worldpay

Specifically, we provide personal information about our customers with the Worldpay Pty Ltd (ABN 70 603 950 287) (“Worldpay”) and its related companies and subsidiaries. This is so Wpay can assess the credit worthiness of applicants prior to their approval. In addition to this Privacy Policy, your personal information exchanged with Worldpay is also protected by their relevant privacy policies.

Limits to information provided to third parties

We strive to limit the information we give to the above relevant organisations, in order to only provide them with what they need to perform their services and for us to provide our products and services to you. We also enter into contracts with organisations locally and overseas, who provide services to us or who provide products and services jointly with us. These contracts require the organisation to: meet the privacy standards we set for ourselves in protecting your personal information and comply with the Privacy Act; and use the personal information only for the specific service we ask them to perform or the product/ service that we ask them to provide, and for no other purpose.


Contacting us about privacy

If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email to help@livepayments.com or
by post.

Access to your Personal Information

In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email using the email address provided above or by writing to us at our postal address at Live Payments PO BOX 6214, Sydney NSW. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access. In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would: be unlawful (e.g., where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties); have an unreasonable impact on another person’s privacy; or prejudice an investigation of unlawful activity. We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access, we will provide you with reasons for our refusal.

Correcting your personal information

We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

Storage and security of your personal information

We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.

Third-party websites

You may click-through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and the Company assumes no responsibility for the content of any third party websites.

Re-marketing

We may use the Google AdWords and/or Facebook re-marketing services to advertise on third party websites to previous visitors to this site based upon their activity on this site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed on a Google search results page or a website in the Google Display Network or inside Facebook. Google and Facebook may use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Facebook information is reported to us. You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.


Testimonials

We may post customer testimonials on our website which may contain personally identifiable information such as the customer’s name. We shall obtain the customer’s consent prior to posting the testimonial.

Complaints

If you wish to lodge a complaint about our handling of your personal information, or our compliance with this Privacy Policy or our compliance with privacy laws generally, you may lodge the complaint by emailing our Customer Support at help@llivepayments.com, by calling us on 1300 780 788 or write to us at Live Payments at PO BOX 6214, Sydney 2015. We will contact you to acknowledge your complaint as soon as possible after receiving your complaint. We will investigate your complaint and provide you with a written response. If we are unable to resolve your concern, you may request an independent person to investigate your complaint, such as the Privacy Commissioner.

Changes to this Privacy Policy

From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on this site.


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If you require any further information about the Privacy Act and the Australian
Privacy Principles, you can visit the Federal Privacy Commissioner’s website (see
www.privacy.gov.au).