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1. Select ‘Menu’
2. Select ‘Functions’
3. Select ‘Refund’
4. Enter your Merchant Passcode
5. Enter the refund amount
6. Ask the cardholder to tap/insert the card, select the account, and enter their PIN.
7. If successful, you will see an ‘Approved’ message and depending on your chosen receipt settings, the machine will print a receipt, or you can select a receipt from the confirmation screen.  
8. You can also opt in for the quick “More Options” flow, which offers alternative payment methods while taking a payment