Step 1: Go to myweb.liveeftpos.com.au

Step 2: Click on the link below

Step 3. Enter username and email (it should be similar to the info in MyWeb).

Step 4: A password reset instruction will be sent to the email address entered in Step 3.

Step 5: Advise merchant to click the link from the email.

Step 6: The merchant will now be asked to enter a new password. When done, they can simply go back to myweb.liveeftpos.com.au to login