Rewards Terms & Conditions
LOYALTY PROGRAM REWARD SCHEME TERMS AND CONDITIONS
Effective 1 August 2025
1. Introduction
1.1 These Terms and Conditions:
(a) apply to and govern the contractual relationship between Live Payments and You with respect to the Reward Scheme made available by Live Payments as a participant in the Qantas Business Rewards Program;
(b) are effective as at the date specified above and may be amended from time to time; and
(c) operate in conjunction with the Qantas Business Rewards Program Terms and Conditions (available at www.qantasbusinessrewards.com) (QBR Terms) and in the event of any inconsistency or conflict the QBR Terms prevail.
1.2 It is Your responsibility to read and understand these Terms and Conditions. Any queries regarding these Terms and Conditions should be directed to Live Payments.
2. Definitions
2.1 Unless the context otherwise requires the following terms have these meanings in these Terms and Conditions.
Account means the specific customer or client relationship established between Live Payments and You, including all associated records, services, transactions, nominated bank accounts, identifiers, and obligations, as described or governed by the Merchant Terms and Conditions.
Account Holder means the authorised signatory on the Account which has entered into an agreement with Live Payments under the Merchant Terms and Conditions.
Eligible Products means a Live Payments Merchant Facility outlined in table at clause 13.1 of these Terms and Conditions
Chargeback means a debit entry to Your Account processed by Live Payments, and is the reversal of a credit previously settled to You, as a result of a successful customer disputed transaction as administered by the card schemes.
Invalid Qantas Business Rewards Number means any number provided by You, where Live Payments has attempted to use the Qantas Business Rewards Number and Qantas Business Rewards has rejected the Qantas Points transfer request or Qantas Business Rewards member validation request for any reason.
Live Payments, “We” means Live Payments ACN 150 373 069 and any related body corporate.
Live Payments Earn Table means the table in clause 13.2 that sets out the rate at which Qantas Points will be earned on Eligible Products.
Merchant Facility means Eligible Products, as outlined in the table at clause 13.1.
Merchant Terms and Conditions means the agreement You enter into with Live Payments when You have been successfully approved for a Merchant Facility. A copy is available at https://livepayments.com/tcs/merchant-terms-conditions
New Customer means a customer who has not held an Account with Live Payments for the prior 6 months.
Qantas means Qantas Airways Limited ABN 16 009 661 901.
Qantas Points has the meaning given to it in the QBR Terms.
Reward Scheme means the loyalty program offered by Live Payments as governed by these Terms and Conditions.
Terms and Conditions means these Reward Scheme Terms and Conditions which are administered by Live Payments. The standard Live Payments Terms and Conditions will apply in addition to these Terms and Conditions. A copy is available at https://livepayments.com/tcs/merchant-terms-conditions
Transactions / Transacted means the value processed through the Merchant Facility, where each transaction is subject to Clause 6 in clarifying the elements and transaction types eligible for earning Qantas Business Rewards benefits.
You, “Your” means the Account Holder to whom these Terms and Conditions apply. If there is more than one, it includes any one or more of you. Where there is more than one of you, each of you is individually liable under the Agreement. This liability will continue even where one or more of you is not liable or is no longer liable.
2.2 In these Terms and Conditions, unless the contrary intention appears:
(a) the singular includes the plural and vice versa; and
(b) a reference to ‘include’ or ‘including’ means ‘including but not limited to.
3. Application of Reward Scheme Terms and Conditions
3.1 To earn Qantas Business Rewards Benefits in relation to an Eligible Product, You must
(a) quote Your registered and activated Qantas Business Rewards number;
(i) at the time of applying for Your Account for an Eligible Product, or
(ii) via email to help@livepayments.com if Your Account has already been opened with Live Payments for the purposes of linking after the fact.
(b) and must comply with any other requirements or procedures advised by Live Payments.
3.2 By completing the process set out in clause 3.1, You agree to be bound by these Terms and Conditions in addition to the Qantas Business Rewards Program Terms and Conditions.
4. Changes to Reward Scheme
4.1 Subject to clause 4.2, Live Payments may implement any changes (whether material or otherwise) to these Terms and Conditions and the Qantas Points offered in relation to Eligible Products, including changes to:
(a) the ways in which Qantas Points are earned under the Reward Scheme;
(b) Eligible Products; and
(c) restrictions, conditions and eligibility to earn Qantas Points under the Reward Scheme.
4.2 We will inform You of material changes to these Terms and Conditions and where such changes will reduce the number of Qantas Points offered to You under the Reward Scheme, when possible, give You at least 30 days’ notice.
4.3 Without limiting clause 4.1 in any way, You will be taken to have received the notice referred to in clause 4.2 if We or Qantas Business Rewards Program notifies You of the change by sending an email to the email address in the Membership Account.
5. Termination or suspension of the Reward Scheme
5.1 We give no undertaking as to the continuing availability of the Reward Scheme. We may terminate or suspend the Reward Scheme at any time. and will give at least 60 days’ notice to You of such termination or suspension, except if Qantas Business Rewards ceases to operate, in which case the Reward Scheme will cease immediately.
5.2 If We terminate or suspend the Reward Scheme, subject to the QBR Terms, You will be able to convert Qantas Points during the notice period, except where:
(a) Qantas is ceasing to operate an airline business and/or has gone into liquidation, receivership or other form of administration; and/or
(b) We cease to operate Live Payments and/or has gone into liquidation, receivership or other form of administration, in which case Qantas Points in Qantas Business Rewards may be cancelled without notice
6. Earning Qantas Points
6.1 Subject to the exclusions, limitations and other conditions specified in this clause 6, We will award Qantas Points to You at the applicable rate specified in the Live Payments Earn Table, or in any special offer, for Eligible Products paid for by You for your business related purposes.
6.2 No Qantas Points will be awarded if the Eligible Product is cancelled, refunded or returned.
6.3 You are not entitled to earn or claim Qantas Points under the Reward Scheme for:
(a) Funds held in reserve;
(b) Transactions which have received either a full or partial Chargeback;
(c) Transactions which have been voided, refunded, reversed, or cashout;
(d) Transactions that take place when Your Account is placed on hold, or We have limited Your Terminal Access Services;
(e) Transactions which have received a chargeback dispute notice;
(f) The surcharge or service fee component of any Transactions;
(g) A pre-auth transaction that has been cancelled or lapsed, i.e. a pre-auth which has not been completed;
(h) Any terminal rental charges, or any other Account related fee that is charged to the Account;
(i) Any fixed fee charge associated with the processing of a transaction online, including but not limited to 3DS, Tokenisation, Token Lifecycle Management, Fraud Prevention and per transaction fee;
(j) Where We believe that there is risk associated with You or Your Account; or
(k) Where You are Transacting with Live Payments under the Merchant Terms and Conditions with a Live Payments authorised payment facilitator or third party agent.
6.5 It is Your responsibility to check whether a product or other activity is eligible to earn Qantas Points, and if so how many Qantas Points will be earned, before undertaking the relevant activity.
6.6 We reserve the right to deny or revoke the crediting of Qantas Points to Qantas Business Rewards at any time if We reasonably determine that Qantas Points were improperly.
6.7 Unless otherwise determined by Live Payments, You are not eligible to earn Qantas Points in the Reward Scheme if You have Your principal place of business outside Australia.
6.8 We may offer additional opportunities to earn Qantas Points under a special promotion from time to time, in which case the terms and conditions referred to in the promotion will apply.
6.9 Live Payments may, acting reasonably, make an adjustment relating to Your Qantas Points earned though Live Payments where an erroneous amount of Qantas Points may have been transferred from previous periods, an adjustment may be undertaken via:
(a) Live Payments may instruct Qantas Business Rewards to debit Qantas Points from a Members account where Qantas Points have been erroneously transferred to the Member on behalf of Live Payments where this error has occurred for any reason.
(b) Live Payments may offset Your Qantas Points earn for a period where an erroneous transfer took place for any reason.
7. Crediting Qantas Points in Qantas Business Rewards
7.1 We will endeavour to instruct Qantas Business Rewards to credit the applicable number of Qantas Points to the Membership Account within 60 days after You receive your End of Month Merchant Statement for an Eligible Product. It is Your responsibility to check that the correct number of Qantas Points has accumulated in the Membership Account.
7.2 Claims for the crediting of Qantas Points retrospectively must be made by You to Live Payments within 90 days after a transaction on a Eligible Product. Unless otherwise specified by the QBR Terms, claims for the crediting of Qantas Points cannot be made if Your Qantas Business Rewards membership is not current or not active at the time the transactions took place on the Eligible Product.
7.3 If You close your Account with Live Payments for any reason, Live Payments will honour any claims for the crediting of Qantas Points for a period of up to 30 days after the closure request has been received.
8. Suspension or termination of a Member or Qantas Points
8.1 We reserves the right to terminate Your participation in the Reward Scheme or withhold or cancel Qantas Points claimed under the Reward Scheme if a You or any of Your representatives has attempted to claim Qantas Points under the Reward Scheme to which they were not entitled.
8.2 Live Payments and Qantas will not be liable for any loss or damage whatsoever suffered by any person as a result of such withholding or cancellation.
9. Personal Information
Full Privacy policy available at https://livepayments.com/tcs/privacy-policy
10. Taxation Implications
10.1 We recommend that You and your nominated Qantas Points Recipients consult their accountant or tax adviser to ensure that they understand possible tax (including fringe benefits tax) implications, if any, related to their earning and use of Qantas Points under the Reward Scheme.
11. Live Payments Qantas Business Rewards Number Absent Accrual Table
11.1 Where a Qantas Business Rewards number has not been provided to Live Payments in accordance with clause 3.1, Live Payments will accrue Qantas Business Rewards Benefits for You in accordance with the Live Payments Number Absent Accrual Table in clause 11.2.
12. Live Payments Qantas Business Rewards Invalid Number Accrual
12.1 Where an Invalid Qantas Business Rewards Number has been provided to Live Payments, Live Payments will accrue Qantas Points for You in accordance with the Live Payments Invalid Number Accrual Table in clause 12.2.
13. Live Payments Earn & Eligible Products
Short form disclaimer:
* A business must be a Qantas Business Rewards Member to earn Qantas Points. A one-off join fee of $89.50 including GST normally applies, but this will be waived for Live Payments customers who join via qantasbusinessrewards.com/liveeftposfree. Membership and Qantas Points are subject to the Qantas Business Rewards Terms and Conditions and the Live Payments Rewards Terms and Conditions, including eligibility requirements, exclusions, and earning rates. Qantas Points will be credited within 60 days of receiving your End of Month Merchant Statement from Live Payments. Points cannot be earned on chargebacks, refunds, voided transactions, certain fees, or where the merchant’s Qantas Business Rewards number has not been provided or is invalid. Claims must be made within 90 days of the transaction date. For enquiries, contact Live Payments on 1300 780 788 or help@livepayments.com.
