Live Payments is owned and operated on behalf of the Companies:
Live Payments Pty Ltd (ACN 117 213 064)
Live eftpos Pty Ltd (ACN 150 373 069)
Taxi E Pay Pty Ltd trading as Live taxi (ACN 118 845 364)
Live group Pty Ltd (ACN 145 320 403)
Live Payments A&I Pty Ltd (ACN 614 445 359)
The Australian Privacy Principles
We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.
What is “personal information”?
Personal information held by the Company may include your: name and date of birth; residential and business postal addresses, telephone/mobile/fax numbers, credit card information and email addresses; financial and related information, such as your occupation, accounts, monthly turnover, business trading name, assets, expenses, income, revenue, financial and business dealings and other relevant events; any information that you otherwise share with us.
How we may collect your personal information
At this site, we only collect personal information that is necessary for us to conduct our business with Live Payments and associated entities, as one of Australia’s leading payment service providers.
Information that you provide to us
We may collect personal information that you provide to us about yourself when you: use this site, including (without limitation) when you: register for access to premium content or request certain premium features; or complete an online contact form to contact us or any third party supplier; provide information to us through marketing or competitions held by or in affiliation with the Company; or contact us via telephone, email, internet, social media or any other available forms of communication in connection with our Company.
This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Company collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Company may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.
Information about others
This site uses “cookies” to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at this site: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.
Third party cookies
How we may use your personal information
Your personal information may be used in order to: verify your identity; make changes to your account; respond to any queries or feedback that you may have; conduct appropriate checks for credit-worthiness and for fraud; prevent and detect any misuse of, or fraudulent activities involving, this site; conduct research and development in respect of our services; gain an understanding of your information and communication needs or obtain your feedback or views about our services in order for us to improve them; and/or maintain and develop our business systems and infrastructure, including testing and upgrading of these systems, and for any other purpose reasonably considered necessary or desirable by the Company in relation to the operation of our business. From time to time we may email our customers with news, information and offers relating to our own services or those of selected partners. Your personal information may also be collected so that the Company can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.
When we may disclose or exchange your personal information
Information provided to suppliers
When you acquire or access any other goods or services from a third party supplier through this site, we will provide to that supplier such information as is necessary to enable it to process and administer your order. Such information will include personal information about you, including (without limitation) your name and contact details.
Information provided to other organisations
For the purposes set out above, the Company may disclose or exchange your personal information to organisations outside the Company. Your personal information disclosed to these organisations will only be in relation to this site, and the Company will take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations, in relation to the protection of your personal information. These organisations may carry out or provide: customer enquiries; mailing systems; payment, billing and debt-recovery functions; information technology services; marketing, telemarketing and sales services; market research; website usage analysis; and services from authorised representatives of our Company, who sell products or provide services on our behalf. In addition, we may disclose your personal information to: your authorised representatives or legal advisers (when requested by you to do so); credit-reporting and fraud-checking agencies; credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing); our professional advisers, including our accountants, auditors and lawyers; government and regulatory authorities and other organisations, as required or authorised by law; organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.
Personal information provided to Westpac Group
Personal information provided to Wpay
Personal information provided to Worldpay
Limits to information provided to third parties
We strive to limit the information we give to the above relevant organisations, in order to only provide them with what they need to perform their services and for us to provide our products and services to you. We also enter into contracts with organisations locally and overseas, who provide services to us or who provide products and services jointly with us. These contracts require the organisation to: meet the privacy standards we set for ourselves in protecting your personal information and comply with the Privacy Act; and use the personal information only for the specific service we ask them to perform or the product/ service that we ask them to provide, and for no other purpose.
Contacting us about privacy
If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email to firstname.lastname@example.org or
Access to your Personal Information
In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email using the email address provided above or by writing to us at our postal address at Live Payments PO BOX 6214, Sydney NSW. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access. In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would: be unlawful (e.g., where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties); have an unreasonable impact on another person’s privacy; or prejudice an investigation of unlawful activity. We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access, we will provide you with reasons for our refusal.
Correcting your personal information
We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
Storage and security of your personal information
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.
We may post customer testimonials on our website which may contain personally identifiable information such as the customer’s name. We shall obtain the customer’s consent prior to posting the testimonial.
* * * *
If you require any further information about the Privacy Act and the Australian
Privacy Principles, you can visit the Federal Privacy Commissioner’s website (see