Bill Payments Rewards Terms and Conditions
LOYALTY PROGRAM REWARD SCHEME TERMS AND CONDITIONS
LIVE PAYMENTS BILL PAYMENTS PTY LTD
Effective 1 July 2025
1. Introduction
1.1 These Terms and Conditions:
(a) apply to and govern the contractual relationship between Live Payments and You with respect to the Reward Scheme made available by Live Payments as a participant in the Qantas Business Rewards Program;
(b) are effective as at the date specified above and may be amended from time to time; and
(c) operate in conjunction with the Qantas Business Rewards Program Terms and Conditions (available at www.qantasbusinessrewards.com) and in the event of any inconsistency or conflict the Qantas Business Rewards Program Terms and Conditions prevail.
1.2 The current Reward Scheme Terms and Conditions are available here. It is Your responsibility to read and understand them. Any queries regarding these Terms and Conditions should be directed to Us.
2. Definitions
2.1 Unless the context otherwise requires:
(a) terms used in the Qantas Business Rewards Program Terms and Conditions and the QFF Program Terms have the same meaning in these Terms and Conditions; and
(b) the following terms have these meanings in these Terms and Conditions.
Eligible Products means the products listed in Table10.1 of these Terms and Conditions
Chargeback means a debit entry to your Account processed by us, and is the reversal of a credit previously settled to you, asa result of an invalid Transaction
New Customer means a customer who has not held an account with Live Payments for the prior 6 months.
Reward Scheme means, for the purposes of these Terms and Conditions, the Live Payments Bill Payments Portal which is operated byLive Payments.
Live Payments Terms and Conditions means these RewardsTerms and Conditions which are administered by Live Payments. The standard Live Payments Terms and Conditions will apply in addition to these Rewards Terms and Conditions. A copy is located here https://livepayments.com/tcs/bill-payments-terms-and-conditions. You means the person to whom the letter is addressed. If there is more than one, it includes any one or more of you. Where there is more than one of you, each of you is individually liable under the Agreement. This liability will continue even where one or more of you is not liable or is no longer liable.
Live Payments, “we”, “us” or “our” means Live Payments Bill Payments ACN 683 361 444 and any related body corporate.
2.2 In these Terms and Conditions, unless the contrary intention appears:
(a) the singular includes the plural and vice versa; and
(b) a reference to ‘include’ or ‘including’ means ‘including but not limited to.
3. Application of Reward Scheme Terms and Conditions
By claiming any Qantas Business Rewards Benefit under the Reward Scheme, You agree to be bound by these Terms and Conditions in addition to the Qantas Business Rewards Terms and Conditions.
4. Changes to Reward Scheme
4.1 Subject to clause 4.2 and the Reward Scheme Terms andConditions, Live Payments may implement any changes (whether material or otherwise) to these Terms and Conditions and the Qantas Points offered in relation to Eligible Products, including changes to:
(a) the ways in which Qantas Points are earned under the Reward Scheme;
(b) Eligible Products; and
(c) restrictions, conditions and eligibility to earn QantasPoints under the Reward Scheme.
4.2 We will inform You of material changes to these Terms and Conditions and where such changes will reduce the number of Qantas Points offered to You under the Reward Scheme, when possible, give You at least 30 days’ notice.
4.3 Without limiting clause 4.1 in any way, You will betaken to have received the notice referred to in clause 4.2 if We or Qantas Business Rewards Program notifies You of the change by sending an email to the email address in the Membership Account.
5. Termination or suspension of the Reward Scheme
5.1 We give no undertaking as to the continuing availability of the Reward Scheme. The Program Partner may terminate or suspend the Reward Scheme at any time and will give at least 60 days’ notice to You of such termination or suspension, except if the Qantas Business Rewards Program ceases to operate, in which case the Reward Scheme will cease immediately.
5.2 If We terminate or suspend the Reward Scheme, subject to the Qantas Business Rewards Program Terms and Conditions You will be able to convert Qantas Points during the notice period, except where:
(a) Qantas is ceasing to operate an airline business and/or has gone into liquidation, receivership or other form of administration; and/or
(b) We cease to operate our business and/or has one into liquidation, receivership or other form of administration, in which case Qantas Points in Qantas Business Rewards may be cancelled without notice
6. Earning Qantas Business Rewards Benefits
6.1 Subject to the exclusions, limitations and other conditions specified in this clause 6, We will award Qantas Business Rewards Benefits to You at the applicable rate specified in the Live Payments Earn Table, or in any special offer, for Eligible Products paid for by You for your business related purposes.
6.2 No Qantas Business Rewards Benefits will be awarded if the Eligible Product is cancelled, refunded or returned.
6.3 You are not entitled to claim Qantas Business Rewards Benefits under the Reward Scheme for:
(a) Funds held in reserve
(b) Transactions which have received either a full or partial Chargeback
(c) Transactions which have been quarantined, voided, refunded, or reversed
(d) Transactions that take place when your account is placed on hold, or we have limited your Terminal Access Services
(e) Transactions which have received a dispute notice
(f) The transaction fee charged to Your when making the transaction through the Eligible Product
(g) Where We believe that there is risk associated with You or your Account
6.4 To earn Qantas Business Rewards Benefits in relation to an Eligible Product, You must quote your registered and activated Qantas Business Rewards number at the time of establishing your Account for an Eligible Product and must comply with any other requirements or procedures advised by the Us prior to the establishment of your Account.
6.5 It is Your responsibility to check whether a product or other activity is eligible to earn Qantas Business Rewards Benefits, and if so how many Qantas Points or which other Qantas Business Rewards Benefits will be earned, before undertaking the relevant activity.
6.6 We reserve the right to deny or revoke the crediting of Qantas Points in Qantas Business Rewards at any time if the We determine that Qantas Points were improperly obtained or erroneously credited to a Your Membership Account.
6.7 Unless otherwise determined by Us, You are not eligible to earn Qantas Points in the Reward Scheme if you:
(a) have their principal place of business outside Australia
6.8 We may offer additional opportunities to earn Qantas Points in Qantas Business Rewards under a special promotion from time to time, in which case the terms and conditions referred to in the promotion will apply.
6.9 Live Payments may make an adjustment relating to your Qantas Business Rewards Benefits earned though Live Payments where an erroneous amount of Qantas Points may have been transferred from previous periods, an adjustment may be undertaken via:
(a) Live Payments may instruct Qantas Business Rewards to debit Qantas Points from a Members account where Qantas Points have been erroneously transferred to the Member on behalf of Live Payments where this error has occurred for any reason.
(b) Live Payments may offset Your Qantas Points earn for a period where an erroneous transfer took place for any reason.
7. Crediting Qantas Points in Qantas Business Rewards
7.1 We will endeavour to instruct Qantas Business Rewards to credit the applicable number of Qantas Points to the Membership Account within 30 days after the end of each calendar month for a transaction made through the Eligible Product. It is Your responsibility to check that the correct number of Qantas Points has accumulated in the Membership Account.
7.2 Claims for the crediting of Qantas Points in Qantas Business Rewards retrospectively must be made by You to Us within 90 days after a transaction on a Eligible Product. Unless otherwise specified by Qantas Business Rewards, claims for the crediting of Qantas Points cannot be made if the Membership is not current or if the Membership Account was not active at the time the transactions took place on the Eligible Product and if the Membership account details were not supplied to US at the time of making the transaction.
7.3 If You close your Account with Live Payments for any reason, Live Payments will honour any claims for the crediting of Qantas Points for a period of up to 30 days after the closure request has been received.
8. Suspension or termination of a Member or Qantas Points inQantas Business Rewards
8.1 We reserves the right to terminate a Your participation in the Reward Scheme or withhold or cancel Qantas Points claimed under theReward Scheme if a You or any of your representatives has attempted to claim Qantas Points under the Reward Scheme to which they were not entitled.
8.2 Live Payments and Qantas Business Rewards will not be liable for any loss or damage whatsoever suffered by any person as a result of such withholding or cancellation and You are responsible for ensuring that its nominated Qantas Points Recipients are notified of this.
9. Personal Information
Full Privacy policy available at https://livepayments.com/tcs/privacy-policy
10. Taxation Implications
10.1 We recommend that You and your nominated Qantas PointsRecipients consult their accountant or tax adviser to ensure that they understand possible tax (including fringe benefits tax) implications, if any, related to their earning and use of Qantas Points under the Reward Scheme.
11. Live Payments Earn Table & Eligible Products
*A business must be a Qantas Business Rewards Member to earnQantas Points for business. A one-off join fee of $89.50 including GST normally applies, however this will be waived for Live Payments customers that join via https://www.qantasbusinessrewards.com/liveeftposfree. Membership and Qantas Points are subject to the Qantas Business Rewards Terms and Conditions. Qantas Points for business are offered under the Live Payments Terms and Conditions.
Any claims in relation to Qantas Points under this offer must be made directly to Live Payments by calling 1300 780 788 or emailing help@livepayments.com. Qantas Points will be credited to the Members’ Business Rewards account within 30 days after the end of each calendar month for an Eligible Product. Qantas Points cannot be retrospectively claimed for existing customers and can only be earned once Live Payments has been provided with the merchant’s Qantas Business Reward number.
